“Mr A” died trying to claim Employment and Support Allowance

Courtesy of the Guardian from 2009, a tragic death of a terminally ill man:

At this point she was told: “He’s going to have to go in to the local Jobcentre Plus office.” Telling people “it may be necessary for you to attend an interview at your local Jobcentre Plus” appears to be part of a standard telephone script. Mr A’s partner knew where the office was and said she could get him there in a wheelchair, but wouldn’t be able to get him up the stairs. Could someone come down the stairs to speak to him? She was very agitated. He died shortly afterwards. He never received the benefit.